Doctors
Our practice healthcare team is dedicated to providing you and your family with personalised, professional, quality healthcare across a wide range of medical and support.
Our mission
Raworth Medical is committed to providing personalised, professional and high-quality healthcare to individuals and families in a welcoming, respectful and supportive environment.
Our experienced team works together to provide comprehensive medical care that focuses on the individual needs of each patient. We believe in building trusting, long-term relationships with our patients and supporting them throughout all stages of their healthcare journey.
We offer a range of general medical and support services, with a strong focus on preventive healthcare, ongoing health management and continuity of care.
Our friendly and approachable team is committed to providing a positive patient experience and ensuring that every patient is treated with dignity, respect and compassion.
New patients are welcome at Raworth Medical. If you are looking for a new GP, we look forward to welcoming you and your family to our practice.
Fees and Billing Information
Many of our services are now bulk billed, in accordance with the eligibility guidelines outlined by the practice.
Please note that some services are not covered by Medicare under the Medicare Benefits Schedule (MBS). These services will incur a private fee, which is payable on the day of your consultation or service.
We do not issue accounts. Payment can be made by EFTPOS, cash, or direct deposit. Cheques are not accepted.
Services Not Covered by Medicare
Medicare does not provide a rebate for the following services:
- Commercial Driver’s Licence Medicals – fees start from $100 + GST.
- Iron Infusions – $150.00.
- Ear Microsuction – $50 per ear.
- Requests for Superannuation Release on Medical Grounds – fees are time-based and charged in accordance with the AMA guidelines.
- Medical Reports – fees are time-based and charged in accordance with the AMA guidelines.
- Consultations and/or paperwork relating to insurance claims – patients are required to provide their insurance claim details. Please discuss your requirements with our reception team when booking an appointment for any insurance-related consultation or documentation.
- Other private services – any additional fees will be discussed with you by our reception team or clinical staff before the appointment or service is provided.
Appointment Cancellations: If you are unable to attend your appointment, please cancel or reschedule before your allocated appointment time. This allows us to offer the appointment to another patient. A cancellation fee may apply if you do not provide prior notice or fail to attend your appointment.
Making Appointments with Your Doctor
Appointments with your doctor can be made by:
Calling the practice during our opening hours or booking an online appointment here.
Your doctor’s standard appointment time is 10 minutes. This allows your doctor sufficient time to address your concerns and provide you with thorough care. Please note that not all issues may be able to be fully addressed during one appointment, and a review appointment may be required.
Please make a separate appointment for each person requiring a consultation, even if you are attending the practice at the same time. Your doctor will endeavour to prioritise urgent consultations where appropriate.
Important information regarding appointments:
- If you have a fever or respiratory symptoms, please call reception for advice before attending the practice.
- Telehealth appointments are available with your doctor. Your doctor offers bulk billed consultations to patients who have attended the clinic for a face-to-face appointment within the previous 12 months.
- If you require a longer consultation, please contact reception so that we can arrange an appropriate appointment time with your doctor.
- A standard appointment with your doctor is required if you need repeat prescriptions for your long-term medications.
Patient Information
Our Practice’s Policy for Managing Patient Health Information
For your doctor to provide quality healthcare, a relationship of trust and confidentiality is required between you, your doctor and our practice. A copy of our Privacy Policy is available from reception upon request.
Patient Health Information
Patient health information is important and confidential information. Patient records are stored electronically within our clinic’s secure computer system and are backed up regularly, including an off-site backup option.
Our Practice’s Communication Policy
If you have a query for your doctor, you may contact the practice by telephone and leave a message with reception. Your message will be relayed to your doctor, who will either contact you or advise if it would be more appropriate to make an appointment to discuss your enquiry.
Patients may also communicate with the practice via email. Your enquiry will be responded to as appropriate.
Our practice may send SMS reminders on your doctor’s behalf regarding upcoming appointments, recalls for abnormal results or recommended follow-up appointments.
Results
Results of investigations requested by your doctor will generally require a follow-up appointment. All abnormal results will require an appointment with your doctor for further discussion.
Please discuss with your doctor during your consultation how and when you will receive your results.
Home Visits
Home visits may be requested by regular patients of the practice. Requests will be considered on a case-by-case basis and may be declined at the doctor’s discretion.
Same-day home visits may not always be possible and will be arranged according to the GP’s availability and schedule.
Fees for home visits are at the doctor’s discretion and may depend on the time of the visit, distance travelled, complexity and duration of the visit.
Feedback and Complaints
Feedback / Complaints
Feedback is always welcome. We strive to provide a caring and friendly environment, and it is important to us that we continually improve the way we support our patients.
If you have feedback or a complaint, please contact the clinic to speak with our Practice Manager or complete our Patient Feedback & Complaint Form.
If you are unhappy about a health service provided to you or a family member by your doctor, please contact the practice and ask to speak with our Practice Manager as a matter of priority.
After-Hours Care
After-Hours Care
Every household should establish a strong rapport with a family doctor. However, there might be situations where you require immediate medical attention, but your General Practitioner (GP) is unavailable.
In such circumstances, you can count on the services of 13SICK – Australia’s largest bulk-billed after-hours doctor service.
Contact: 137425
Available is as below:
- Monday to Friday – before 8am and after 6pm
- Saturdays – Before 8am and after 12pm (noon)
- Sundays – All days 24 hours
- Public holidays – all day 24 hours
In an emergency, please call 000.
Attend Singleton District Hospital located on Dangar Road or phone them on 0265719222
Zero Tolerance
Our practice has a zero-tolerance policy for abusive behavior. Any patient who exhibits abusive behavior towards our staff will be issued with warning letters or discontinuation of care letters . Our staff are working the hardest they can be able to help you, so please be kind and patient towards them.
LGBTQIA+ Inclusivity
We are proud to welcome and support people of all sexual orientations, gender identities and expressions. Our practice is committed to providing a safe, inclusive and respectful environment where every member of the LGBTQIA+ community feels valued, heard and comfortable accessing healthcare. We recognise and respect each person’s individuality and are dedicated to providing compassionate, inclusive care without judgement or discrimination.
New Patient
Considering becoming a patient at Raworth Medical?
We welcome new patients to our practice. Find out more about our doctors, services, appointment options, fees, opening hours, after-hours care and patient information before making your first appointment.